30-Day Hassle Free Money Back Guarantee
Our hassle free 30-Day MoneyBack Guarantee is designed to give you peace of mind. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item.
Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has “Free Shipping,” the actual shipping costs will be deducted from your return refund. In addition some of our items carry a re-stocking fee, which will be deducted from your return, should you wish to return an item.
It’s easy to return a product:
- Log into your account or call 1-800-786-6633 to initiate a return.
- We will email you instructions for returning your product.
- Ship your unused product, in its original packaging, to the address identified in our e-mail.
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately or incorrect orders.
Terms & Conditions
Discount or promotion codes may not be combined.
Our mission is to provide you, our valued customer, with the best products and service in the equine therapy industry. To provide exceptional service, we ask for telephone and email contact information with all orders. This helps us to resolve problems quickly. We also ask for your billing address, which we use to authorize your credit card.
We follow the Golden Rule and will never sell or rent your telephone or email information to third party marketers.
If you are signed up for promotional emails from us and wish to unsubscribe, you may click on the unsubscribe link located within each message, or contact us at 1-800-786-6633 or at 989 W. Spain St., Suite 101, Sonoma, CA 95476.